Refund & Return Policy

1. Subscription Plans

Zotomic offers monthly subscription plans. All fees are charged in advance on a monthly basis.

• Free Plan: No charge — no refund applicable
• Starter Plan: ৳2,000/month
• Growth Plan: ৳5,000/month
• Business Plan: ৳12,000/month
• Custom Development Projects: Separate agreement applies

2. Refund Eligibility

You are eligible for a full refund within 7 days of payment if:

• The service was not accessible due to a technical fault on our end
• The service was fundamentally different from what was described
• You contacted us within 7 days of the payment date
• The features paid for were not delivered as described

3. Custom Development Projects

• A deposit of 50% is required to begin any custom project
• Deposits are non-refundable once development begins
• Final payment is due upon delivery
• Revision requests within the agreed scope are included
• Additional revisions beyond scope will be quoted separately

4. How to Request a Refund

To request a refund:

• Email hello@zotomic.com with subject 'Refund Request'
• Include your registered email address
• Include your payment date and payment method (bKash/Nagad/Stripe transaction ID)
• Describe the reason for the refund request

💡 We will respond within 2 business days. Approved refunds are processed within 5-7 business days via the original payment method.

5. Cancellation Policy

• You may cancel your subscription at any time from the dashboard
• Cancellation takes effect at the end of the current billing period
• You will continue to have access to paid features until the period ends
• No partial refunds for unused days in the current period (unless covered by Section 2)

6. Payment Methods

We currently accept:

• bKash (Bangladesh)
• Nagad (Bangladesh)
• Stripe (International card payments — coming soon)
• Bank Transfer (for Business plans — contact us)

7. Contact

Refund inquiries: hello@zotomic.com | WhatsApp: +880XXXXXXXXXX | Dhaka, Bangladesh